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FAQ
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To request a refund, click here.
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For an exchange of addresses between you and us, it's here.
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If you have informations about some of our locations (destruction, renovation, fire…), share it with us and get rewarded with free location(s) : here
- If you are interested about a partnership with us, click here
We do our best to keep the locations up to date. Locations are added and removed in a weekly basis based on information we receive from various sources : our own explorations, costumers informations (refund), explorers updates (updates) our network (partnership)…
With 3000 urbex locations, we cannot 100% guarantee that an address is always current. That's why we have a refund policy, unlike our competitors. Give us proof and choose between free location(s) or refund.
At the end of your purchase, your addresses are available for download directly from the website. You will also find them in an email sent automatically and directly after your purchase, to the email address you have provided. You will receive them as a .txt document, which can be easily opened.
How? If you purchased a map, you can only access it by our website. The link to access it can be found : 1) in the main menu < Maps < My Maps 2) Just after your purchase, in the thank you page.
When? Automated and immediate access.
Credit card / Paypal / Bancontact / IDeal. Credit card payment is 100% secured by one of the leaders in the internet transaction market: Stripe.
Yes, it’s possible. Exchange with us. We exchange all unknown addresses for all those available on the site. It's simple, fill in the form, fill in what you exchange and what you want. Within 48 hours, we will study your proposal and send you your locations.
Yes. You can get free locations by exchanging informations you get about locations of our database. It's our Update policy. 1 information = 1 coordinate (
In the payment form, you will be asked for an email address and a password, these will be your login for your account. The advantage of being registered is that you can access your map if you bought one, your information will be saved (your next purchases will be even faster) and you have access to all your order history.