Refund

The coordinates you purchased are outdated ?

Fire, renovation, sale, destruction, access impossible, new owner…

To request a refund you must:

Fill in the form below.
Have purchased individual coordinates (we do not refund the purchase of a map licence, see why below).
Give us proof that the place(s) purchased are outdated (In accordance with our T&C’s you signed at the time of your purchase, we will not refund or exchange without proof).

You made an exchange with us and the coordinate we gave you is outdated? Same, fill in the form, give us proof, and check the “request an exchange” box.

After having studied your request, we will answer you as soon as possible (in a 72h delay). We will discuss your request by email.

We do not refund the purchase of a map licence, unless you have a technical problem (e.g. no access).

Why? Some outdated coordinates are not a valid reason for a refund (see our T&C’s). The price of the maps is much lower than the price of the coordinates if you buy them one by one, in order to take into account the probability that you will perhaps come across an outdated spot in your exploration. In addition, the location of places varies enormously, and you may come across some newly renovated locations, this happens and is a part of the practice.

Name *

E-mail *

Order number

Give us your order number (you can find it in your mailbox). Example : 11012

Outdated coordinates *

List the outdated coordinates and why (tell us your story about the outdated location(s) and/or the URL of websites / articles corroborating your request). Example : 1) Castle of the witch = i went there saturday and it was demolished, you can see it on google map 2) Villa cloudy sky = The villa burned down recently, here is a link to a newspaper article 3) School of snakes = There is fence all around, it's not accessible anymore, i took pictures.

Evidence : Files Upload

Click or drag files to this area to upload. You can upload up to 10 files.

Pictures, videos

Your request *

Choose between refund or exchange

Cases à cocher *

I understand that without evidence, my request is unlikely to succeed.
If I have purchased outdated coordinates, I have signed the T&Cs at the time of purchase. Here is an excerpt of the T&Cs regarding the refund policy.

Article 9 – Refund Policy 9.1 If the customer have purchased outdated location(s) (the reasons can be : fire, renovation, new owner, destruction…) the customer can ask for a refund or an exchange (the exchange concerns locations at the same price or at a lower price than the outdated location). 9.2 The customers refund request must be made using the form provided for this purpose in the « refund » tab. 9.3 For any request for reimbursement, the customer undertakes to contact the seller using the refund form before initiating any form of dispute / reimbursement through the following payment solutions: Stripe, Paypal, Bancontact and IDeal. 9.4 The customer has the obligation to provide the evidence that the product is outdated (pictures, videos, press articles…). The seller will not refund or exchange without a proof by the customers. 9.5 After having studied the customer request, we will answer you within 72 hours. The request can be discuss by email and the seller may also ask to provide more evidence. 9.6 The reasons why the product(s) are no longer up to date, and the evidence provided by the customer are at the sole discretion of the seller.

Refund

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