The coordinates you purchased are outdated ?
Fire, renovation, sale, destruction, access impossible…
Ask for a refund (with a price location equal to or lower than the one purchased)
Ask for an Exchange with location(s) of your choice (location of the same price / or lower than the price of the outdated location)
This choice is to be made in the form below
You have purchased individual coordinates
You have exchange locations with us. No refund possible, only an exchange (this choice is to be made in the form below)
- You have exchanged updates with us. No refund possible, only an exchange (this choice is to be made in the form below)
Fill in the form above
Give us proof that the place(s) purchased are outdated
In accordance with our T&C’s, we will not refund or exchange without proof.
After having studied your request, we will answer you as soon as possible (48h max). We will discuss your request by email. We may also ask you to provide more evidence.