The coordinates you purchased are outdated ?
Fire, renovation, sale, destruction, access impossible, new owner…
To request a refund you must:
- Fill in the form below.
- Have purchased individual coordinates (we do not refund the purchase of a map licence, see why below).
- Give us proof that the place(s) purchased are outdated (In accordance with our T&C’s you signed at the time of your purchase, we will not refund or exchange without proof).
You made an exchange with us and the coordinate we gave you is outdated? Same, fill in the form, give us proof, and check the “request an exchange” box.
After having studied your request, we will answer you as soon as possible (in a 72h delay). We will discuss your request by email.
We do not refund the purchase of a map licence, unless you have a technical problem (e.g. no access).
Why? Some outdated coordinates are not a valid reason for a refund (see our T&C’s). The price of the maps is much lower than the price of the coordinates if you buy them one by one, in order to take into account the probability that you will perhaps come across an outdated spot in your exploration. In addition, the location of places varies enormously, and you may come across some newly renovated locations, this happens and is a part of the practice.